Bug in send queue fixed

A bug was discovered yesterday that seemed to affect a handful of users, whereby their confirmed matches would disappear from the system soon after being confirmed.

A fix has been found and put into place to ensure that no confirmed matches are removed from the accounts prematurely.

Matches will remain in your queue for 24 hours unless they are confirmed before that time, confirmed matches will stay in your queue for 30 days before being removed.

Apologies to anybody that was affected by this issue, and please do log any bugs found at twithawk.zendesk.com so they can be sorted out quickly.

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TwitHawk now uses Zendesk for support items

Due to the size of TwitHawk getting bigger and bigger over time, the day was always going to come (really, it should have been setup already, but here we are) when TwitHawk was going to need a dedicated support system rather than relying purely on Twitter conversations and email.

Enter Zendesk. A new account has been setup to take care of all things support, this has the benefit of keeping track of all your support items and making sure that nothing slips through the cracks. You’ll have a complete support history for any and all items you submit. Over time, effort will also be put into creating a knowledge-base of sorts that will aim to answer any of your questions without you having to submit a ticket and wait on a reply.

You can submit tickets by either submitting a ticket via the web interface at http://twithawk.zendesk.com/ or by simply sending an email through to support -at- twithawk.com You’ll get an automated reply to your email letting you know that the ticket has been created, and will be looked at as soon as possible.

Another great review for TwitHawk

The team over at KillerStartups have written a review on TwitHawk that has come up really good, head on over and have a read and don’t forget to give us a vote for old times sake!


TwitHawk tweets on the rise, up 360%

A month ago, it was announced that a quarter of a million tweets had been sent via TwitHawk since the site was launched in February 2009. Giving an average of just under 14’000 tweets per month.

Since word spread of the announcement and people are seeing TwitHawk as a viable, trustworthy and cheap marketing option, less than a month later, the site has hit 300’000 tweets. Essentially, 50’000 tweets were sent in the month that followed, around a 360% increase, and things are only growing further.

For those of you not already on the referral system, you might as well get in on it now so you can earn free credits from users that haven’t already signed up. To learn more about the referral system, visit the free credits page (you’ll see your own referral link when logged in)

TwitHawk moves home

Over the weekend TwitHawk made the move to a more stable server, with vps.net. While there was a small amount of downtime for the website, the searches continued to run in the background to find you matches and send your replies.

This new server will allow the site to be stable in times of high traffic (which recently has become an issue as the site has grown over time), being able to detect a high load and immediately acquire more resources to bring the load back down to an acceptable level.

If you notice any issues with the site at this new location, please contact info-at-twithawk.com with any information you can provide (you will be rewarded for your efforts!)

Quarter of a million introductions made via TwitHawk

It’s a big day for TwitHawk, a huge milestone has been hit, a quarter of a million tweets have been sent via the platform, and things are only picking up at a fast rate. That’s 250’000 introductions / leads generated / new friends made. In truth, this milestone could have been reached a long long time ago if it weren’t for being active in fighting SPAM and in making sure that Twitter isn’t flooded with mindless tweets, instead ensuring that both senders and recipients get benefit from the relationships formed.

For a limited time, to help celebrate this milestone all new users that sign up and use the coupon code of QUARTER will get $10 worth of credits (200 credits) free to kick start their campaigns.

In side news, this past week has seen a lot of improvements including:

  • Many site performance and stability improvements which can be seen site wide, but most prominently in the account area. In some areas the speeds are more than 500% faster.
  • When viewing your account, you can now see a list of tweets you have sent via TwitHawk in the past
  • Coupon code on signup (for any sites that want to do a write up on TwitHawk and provide their readers with a coupon for free credits… contact info-at-twithawk.com)
  • Bug fix: IE users not being able to expand rows to edit their searches / view existing search matches
  • Bug fix: Many users were not receiving emails when new matches were found

A final note for non OAuth users (older accounts).

Twitter will very soon be turning off their API access to accounts that do not use OAuth (see here for more info). If you don’t know if you are using OAuth with TwitHawk or not, don’t worry, all you need to do is login to your TwitHawk account and go to each of your accounts, if you are not using OAuth the system will let you know and guide you through converting your account to use OAuth. If you don’t get any popups, then you are already using the right authentication and don’t need to do anything further.

TwitHawk stability improvements

As the site gets more and more users, the server is having to work harder and harder to keep up, and a few of the cracks that were minor before were spreading and showing themselves more often than is acceptable.

A thankyou to all those that sent through the details of the errors they were getting, and if anybody has errors in future please do send them through to help with the sites debugging.

Various improvements have been made to both the site itself, and the Twitter search and sending scripts that should improve the sites stability, but as above, if you notice any issues, please do send them through to info -at- twithawk dot com

@Anywhere now used on campaign pages

To help you get a bit more info on the owner of the account for any given search match @Anywhere has been enabled on the site.

When viewing your matches list you can now hover your mouse over their name in the right column and you’ll get a small popup that gives you some information like their latest tweet, follow count, followers count, tweet count, bio.

This should help you to further determine if you should send a reply to that person, you can also click on the follow button if you are logged in to Twitter currently to follow them immediately.

Duplicate emails issue resolved

Recently a few people have reported that they are getting duplicate emails from the system when new matches are being found.

This has now been resolved, it was only occurring for accounts that had multiple Twitter accounts assigned to their TwitHawk account.

TwitHawk named in TechCrunch in Top Ten Digital M&A Deals For 2010

Below is a portion of a port in which TwitHawk was named as a potential acquisition in 2010 from the following TechCrunch post:

http://www.techcrunch.com/2010/01/03/top-ten-digital-deals-2010/

Kelly Porter, an M&A expert at Woodside Capital Partners, proposes ten digital media deals he’d like to see. None of the companies mentioned in this editorial are clients of Woodside Capital Partners.

4. Twitter acquires Twithawk, TweetMeme, bizz.ly, Skout and TwitJump

Some believe Twitter should sell to a larger company, but they are missing the greater opportunity. Twitter enjoys massive potential as a standalone company. It is reminiscent of Yahoo! in 1995—a single compelling product, lots of traffic, growth potential and buzz, and poised to dominate several markets—in this case, the markets surrounding all things realtime. These five acquisitions—although all young companies themselves—would extend Twitter in significant ways: business marketing (Twithawk); realtime news discovery and sharing (TweetMeme); realtime promotion, publishing and sharing (bizz.ly); realtime dating/connecting (Skout); and Twitter management tools (TwitJump). Twitter could organically grow these new capabilities from within, but acquiring them through M&A would be faster and would also bring new talent into the company. Most important, these markets would bring new revenues to Twitter, extend its network effects, and broaden its footprint—ultimately positioning the company more favorably for a public offering.

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