Recently there’s been simply too much downtime for the site, our previous hosting provider simply couldn’t live up to what it promised.
It took a little while, so apologies for those who tried to access the site while we were moving.
Early signs though are awesome, the site is already much more stable, and much faster than it was previously.
As always, if you have any issues or come across any bugs, please do let us know by emailing [email protected]
Something that’s been requested a few times in the past is to show the actual search results in the email that is sent out when new matches are found.
I’m glad to announce that this feature request has now been completed, and all match notification emails that are sent out from now contain the details of the matches found.
As usual, keep submitting feature requests and letting us know what you like / dislike.
Submit feature requests in the knowledge-base here
There’s often been confusion on just how often tweets are sent from your queued matches, so it’s been updated to something that makes a lot more sense.
Previously, your queued matches were sent out at the same rate at which your search was running. Meaning, if you were running your search every 2 hours, then one of your queued matches would be sent out every 2 hours.
Obviously this isn’t enough for most people, as the queued matches list can’t keep up and send out at a rate fast enough, as you’ll be adding more and more items to your queue over time faster than they can be sent out.
So, the new rate of sending out from the queued matches list, is a flat rate of one every 10 minutes for your each campaign you have running. So for each search that you’ve setup, up to 6 tweets per hour will be sent out from your queue.
Over time, a few accounts have been abandoned, and the updates to the search script made that much more obvious as in the past 24 hours a lot of old users have received emails saying they have new matches ready for them to check out. Some of whom were excited that their seemingly stagnant account was bringing in fresh results, others a bit bemused that they were getting new results after a long quiet period.
A decision has been made to clean up the campaigns on the site, and accounts that appear to be stale have been deactivated.
Any campaigns that have not sent out a reply in the past 3 months, have been deactivated. This cleanup will happen on a daily basis to keep things running smoothly.
This doesn’t mean your whole account will be deactivated, just old stale campaigns, you can simply re-activate the campaign if you’d like to keep it running by editing it.
With more users brings more load, and as a result there’s been a few server outages recently (which we apologise for), so a few hours today was spent investigating the causes and resolutions.
Happy to say that the server is running much leaner now, and operating much more stable.
The finder script has been heavily revamped, so if you notice any bogus results, please let us know via the support site and we’ll get on to it ASAP.
After 10’000 users signing up, half a million tweets sent, and over 55 million matches found, it seems like the perfect time to make a start on the next major version of TwitHawk, version 3.0.
While there’s a few major things planned already, the details are going to be closely guarded for the time being so we can get feature requests and suggestions from current users and the public, that aren’t influenced by what’s already in planning.
If you’ve got a request for a new feature, or suggestion on what you’d like to see in TwitHawk (no matter how small or outrageous) add a new item in the Feature Request section of TwitHawk support via the following link: http://twithawk.zendesk.com/forums/211869-feature-requests
Looking forward to your suggestions!
Please do not submit your requests as a comment to this post, please add them to the feature requests section of the knowledge base at: http://twithawk.zendesk.com/forums/211869-feature-requests
We’ve been long time users of Zendesk for the support portal, but have decided to integrate more with it now.
Logged in users will now see a support tab to the right of the dashboard that will allow them to search the support forum as soon as they run into a problem, and find the solution they need to power on through.
What we’d like to also see, is people using this new tab to let us know what changes and feature requests you want see developed into the system.
Go check it out!
It happened, August 30th 2011, TwitHawk hit 10’000 members. Sure it’s not the 10’000’000 mark that Google + was boasting about after only a week or so, but it’s a big day for us none the less.
As promised, the 10’000th member ‘gullen’ was given a whopping 10’000 credits to get their marketing off to a huge head start with TwitHawk.
I’d like to say let’s work on adding another zero to that number, but how about we focus on the next 10’000?
I feel like I haven’t said 10’000 enough, so, 10’000.
Woohoo!
It’s been a long while since the last blog post, for a few reasons, I’ve been away for a short period of time, and also have started up a new web development company, Subooa which is going through some exciting times.
That’s not to say that TwitHawk has at all been neglected, as anyone who has submitted a support ticket would well know, as almost 400 support tickets have been worked on and closed since the move to using Zendesk.
The big news though, is that TwitHawk is on the verge of hitting a huge huge milestone…
10’000 users!
As a celebration, the user that knocks us over the milestone will get a whopping 10’000 credits to use, for free, that’s $500 worth!
As always, keep letting us know what you think of the site, and how it can be improved by sending your email to [email protected]
Best of luck with your marketing.
Just days after TwitHawk celebrated it’s 2nd birthday, the 500’000th tweet via the system was sent. A huge milestone to hit!
The next milestone is for the number of users signed up for TwitHawk, we’d love your help in reaching that new milestone, remember that when people you have referred to TwitHawk you’ll receive free credits as well. 25% of the amount they purchase will go straight into your account!
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