Due to the size of TwitHawk getting bigger and bigger over time, the day was always going to come (really, it should have been setup already, but here we are) when TwitHawk was going to need a dedicated support system rather than relying purely on Twitter conversations and email.

Enter Zendesk. A new account has been setup to take care of all things support, this has the benefit of keeping track of all your support items and making sure that nothing slips through the cracks. You’ll have a complete support history for any and all items you submit. Over time, effort will also be put into creating a knowledge-base of sorts that will aim to answer any of your questions without you having to submit a ticket and wait on a reply.

You can submit tickets by either submitting a ticket via the web interface at http://twithawk.zendesk.com/ or by simply sending an email through to support -at- twithawk.com You’ll get an automated reply to your email letting you know that the ticket has been created, and will be looked at as soon as possible.

The team over at KillerStartups have written a review on TwitHawk that has come up really good, head on over and have a read and don’t forget to give us a vote for old times sake!

A month ago, it was announced that a quarter of a million tweets had been sent via TwitHawk since the site was launched in February 2009. Giving an average of just under 14’000 tweets per month.

Since word spread of the announcement and people are seeing TwitHawk as a viable, trustworthy and cheap marketing option, less than a month later, the site has hit 300’000 tweets. Essentially, 50’000 tweets were sent in the month that followed, around a 360% increase, and things are only growing further.

For those of you not already on the referral system, you might as well get in on it now so you can earn free credits from users that haven’t already signed up. To learn more about the referral system, visit the free credits page (you’ll see your own referral link when logged in)