Due to the size of TwitHawk getting bigger and bigger over time, the day was always going to come (really, it should have been setup already, but here we are) when TwitHawk was going to need a dedicated support system rather than relying purely on Twitter conversations and email.
Enter Zendesk. A new account has been setup to take care of all things support, this has the benefit of keeping track of all your support items and making sure that nothing slips through the cracks. You’ll have a complete support history for any and all items you submit. Over time, effort will also be put into creating a knowledge-base of sorts that will aim to answer any of your questions without you having to submit a ticket and wait on a reply.
You can submit tickets by either submitting a ticket via the web interface at http://twithawk.zendesk.com/ or by simply sending an email through to support -at- twithawk.com You’ll get an automated reply to your email letting you know that the ticket has been created, and will be looked at as soon as possible.
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